Privacy Policy
Last updated: 1 July 2026
This policy explains how Five Star Repairs ("we", "us", "our") in Mount Waverley, Victoria handles your personal information when you contact us, book a repair, or use our website at fivestarrepairs.com.au. We respect your privacy and aim to handle your information consistently with the Australian Privacy Principles.
Information we collect
- Booking and contact details you give us when you book or get in touch — your name, phone number, your device and model, and a description of the fault.
- Technical information automatically collected when you visit the site — such as your IP address, browser and device type, and the pages you view. We use a privacy-focused analytics tool that does not use tracking cookies, and a device-detection service to tailor indicative pricing, which reads your browser's user-agent string.
How we use your information
- To respond to your enquiry and give you a quote.
- To confirm, schedule and carry out your repair, and to contact you about it.
- To keep records of work performed and honour our warranty.
- To operate, secure and improve our website.
Disclosure to third parties
We do not sell your personal information. We use trusted service providers to run our website and let us know about bookings, who process limited information on our behalf:
- Cloudflare — website hosting, security, privacy-friendly analytics, and the database that stores booking details.
- Pushover and Resend — to send us a notification when you make a booking.
- ScientiaMobile (WURFL) — device detection to tailor indicative pricing.
We may also disclose information where required by law.
Cookies
Our website does not set advertising or cross-site tracking cookies. Our analytics is cookieless, and we self-host our fonts so your visit isn't shared with third-party font services.
Data security and retention
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep booking records only for as long as needed to provide the service, honour our warranty and meet our record-keeping obligations, after which we take reasonable steps to delete or de-identify them.
Accessing or correcting your information
You can ask to access the personal information we hold about you, ask us to correct it, or ask us to delete it. Contact us on 03 9123 4201 and we'll help. If you have a concern about how we've handled your information, let us know and we'll work to resolve it.
Children
Our services are intended for customers aged 18 and over; we don't knowingly collect information from children without a parent or guardian.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the date it was last updated.
Contact us
Five Star Repairs · Mount Waverley, VIC · 03 9123 4201